QCI ( Quick Customer Information ) :

National ( Spain ) : 

SPAIN BY ASM: Delivery in 3/4 days - postage included.

BALEARES & CANARIAS ISLANDS BY CORREOS: Delivery within 7/ 10 delivery fee € 10. Free delivery for purchases over € 99.

International Shipping : 

INTERNATIONAL BY CORREOS: Delivery within 7/ 10 days - Delivery: Within the European Union € 12 - Outside EU € 15 - Free delivery for purchases over € 99

Preparation of shipments: During weekdays from 9am to 14pm

 

CONDITIONS OF SALE

1. INTRODUCTION

Welcome to our website: http://xtressexclusive.com . This document contains the conditions governing the use of this website and the contract between you and us. These conditions apply , first to Back to Exclusive Caps, S.L.U. ( located at Av Ricardo Capella , 17B Picanya , Valencia, Spain ZIP: 46210 ) and on the other side the person(s) who wish to acquire any product / service on http://xtressexclusive.com.
Back to Back Showroom reserves the right to revise and amend these terms at any time, so you should read them before placing an order.

 

2. CUSTOMER SERVICE

If you have any questions, or would like more information about our services and/or products, are available to :
- Phone : +34 961046362
- WhatsApp : +34 647529293
- E-mail: hello@xtressexclusive.com

 

3. ORDER

All orders presuppose the acceptance of the prices and product descriptions . Product orders are tied to the availability, in this sense , if products are not longer in stock or the item is no longer available, you may be informed as soon as possible and we will provide you the ability to change the order or cancel and request a refund of the amount you may have paid .
To order , follow the shopping process online . Once payment is made, you will receive an email acknowledging the receipt of your order ( " Order Confirmation ").

'Exclusive Caps, S.L.U.' reserves the right to cancel any order if we notice an abnormality in the application or the customer information is not correctly filled out .

 

4. PRICE AND PAYMENT

Item prices indicated on the website are in U.S. Dollars ($) and Euros (€) and include VAT but exclude shipping costs, if any, to the total amount due, depending on the item and delivery location and clients transport choice.
Shipping costs are automatically calculated in the e-shop. For any questions you may have on this subject, please contact us by sending an e-mail to hello@xtressexclusive.com .
Rates may change at any time, but changes will not affect orders in respect of which we have already sent an Order Confirmation.
The products remain the property of Exclusive Caps, S.L.U. until payment is made.

All orders must be paid exclusively in euro system via PayPal , bank transfer, or credit card if you order through the e-shop. Safety is guaranteed on all payments .

 

5. DELIVERY

Orders will be delivered to the address specified by the customer as soon as possible : working 24 to 48 hours for delivery in Spain, and 2 to 20 days (depends on the carrier) for the rest of the world, according to the availability of stock.
Carriers are external to Exclusive Caps, S.L.U., we hired them for the delivery service, therefore we are not responsible for delays or complications that may be in the delivery. The delays in the delivery of an order, not justified under any circumstances, claims for damages, present or future, direct or indirect.

 

6. POLICY CHANGES AND RETURNS

 

6.1 Changes :

To change a product: You have 48 hours (working days) from the date of receipt to inform us by email of the change of an article. You must send an e-mail indicating that hello@xtressexclusive.com item/s you want to change and reason for change. Changes can only be carried out provided the item/s are in perfect condition with its original packaging. The address for submission of articles is: Av. Ricardo Capella, 17B. Picanya, Valencia, Spain. ZIP: 46210. Any product change to a different product, generate new shipping costs that will be borne by the customer. In addition the customer must pay the shipping and handling costs of the product to change that would be included for free in the total due.

 

6.2 Returns :

To return a product: You have 72 hours (working days) from the date of receipt to inform us by e-mail of the returned item. You must send an e-mail indicating that hello@xtressexclusive.com item/s you wish to return and the reason for return. Refunds will only be carried out if the item/s is/are in perfect condition with the original packaging . The address for submission of articles is: Av. Ricardo Capella, 17B. Picanya, Valencia, Spain. ZIP: 46210. In this case the return postage will be paid by the customer. In addition the customer must pay the shipping and handling costs of returned product that would be included for free in the total due.
Each of our products are approximate and colors so you are advised to read good information for each model and if you have any questions please contact through hello@xtressexclusive.com measures as incurred shipping for such reasons shall be borne by the customer. Plus it will pay the freight to be included in the shipment of the product to be returned.

 

7. LIABILITY AND DISCLAIMERS

Exclusive Caps, S.L.U. is only liable in connection with any item purchased through their website, the purchase price of that item. Not be liable for indirect damage caused to the use of Internet, highlighting the disruption of services, external intrusion or presence of computer viruses or any other factor beyond our control, in accordance with current jurisprudence.

 

8. OWNERSHIP OF WEB CONTENT

All images, photographs, illustrations , designs and any other item that is part of this website are the sole property of Exclusive Caps, S.L.. In this sense, the use and reproduction, modification, publication or distribution of this content without prior authorization from Exclusive Caps, S.L.U. is strictly prohibited.

 

9. DURATION

These conditions apply throughout the supply by Exclusive Caps, S.L.U. activated services.